By the end of this article, you’ll understand how Contacts work in Claap, how contacts are created and organized, and how to navigate relationship information across meetings and interactions.
Every meeting creates relationship context: who attended, what was discussed, what decisions were made, and what should happen next.
Claap’s Contacts feature centralizes that information in one place so you can:
Keep track of customer and teammate interactions
Prepare faster for meetings
Review historical conversations
Access AI-generated relationship summaries
Navigate meeting activity without searching through recordings manually
Instead of relying on scattered notes or memory, Contacts gives you a continuously updated relationship view for every person you interact with.
What are Contacts in Claap?
Contacts is a centralized repository of people captured across your meetings and workspace activity.
A contact can include:
Name
Email address
Company association
AI-generated relationship summary
Upcoming meetings
Past interactions and recordings
Contacts are automatically created from meetings, and can also be added manually.
Understand Contact Types
Contacts are organized into three categories.
All Contacts
Displays every contact available in your workspace.
Use this view when you want a complete overview of your relationship database.
Internal Contacts
Displays people associated with your organization.
This typically includes:
Workspace members
Teammates sharing your company email domain
Internal meeting participants
External Contacts
Displays people outside your organization.
This usually includes:
Customers
Prospects
Partners
Vendors
External meeting attendees
External contacts are identified using email domains and company associations.
How Contacts are Created
Automatically from meetings
When someone participates in a meeting recorded or processed by Claap, Claap can automatically create a contact profile using meeting participant information.
This helps build relationship context over time without requiring manual setup.
Manually by users
Workspace members can also manually create contacts from the Contacts page.
This is useful when:
preparing future outreach
organizing relationship information early
adding people before a first meeting
What Information is Available on a Contact Profile
Each contact profile can contain several types of information.
Contact information
Full name
Email address
Company
AI-generated summary
Claap automatically generates a summary based on your interactions and meetings with that contact.
This summary updates over time as new meetings occur.
Users can also manually edit the summary field.
Upcoming meetings
If your calendar is connected to Claap, upcoming meetings involving the contact are displayed directly inside the contact profile.
Activity history
The activity section shows previous interactions with the contact, including:
Meetings
Meeting summaries
Participants
Key discussion points
Activities are displayed from most recent to oldest.