By default, private recordings are not returned by the API and do not trigger webhooks. If you push every call to a CRM, a data warehouse or an automation tool like n8n, private calls such as 1:1s or board meetings are missing from your data.
Full access closes that gap. It is an admin only option that makes an API key or a webhook include private recordings across the entire workspace.
⚠️ Only workspace admins can enable Full access. A Full access credential returns all private recordings in the workspace, not only those of the admin who created it.
Create a Full access API key
Go to Settings > API & Webhooks > API
Click Create API key and name your key
Turn on Include all private recordings. This option is off by default.
Tick the I understand… confirmation checkbox. The Create button stays disabled until you do.
Create the key and store it securely
Create or upgrade a Full access webhook
Go to Settings > API & Webhooks > Webhooks
Create a webhook, or open an existing one to edit it
Turn on Include all private recordings
Tick the confirmation checkbox and save
Identify Full access credentials
Full access keys and webhooks carry a Full access badge in their table. Hover it to see what it means.
The API keys and Webhooks tables also show Created by and Created columns for every credential, Full access or not. This helps when several admins manage integrations.
Audit Full access from Security settings
Go to Settings > Security. At the bottom of the page, the Full-access API keys & webhooks section lists every Full access credential in the workspace. When there are none, the section shows an empty state.
Click a row to jump to that credential in its settings page.
An event is also added to the workspace audit trail each time a Full access key or webhook is created.
Current limits
Full access covers the whole workspace. You cannot limit it to specific recordings.
Other admins are not notified when a Full access credential is created. Use the Security section to review them.
The Security list is read only. To revoke or change Full access, edit or delete the credential itself from API & Webhooks.
FAQ
How do I include private recordings in my CRM or data warehouse sync? Create the API key or webhook used by your sync with Include all private recordings turned on. You need to be an admin.
How do I know which keys and webhooks have Full access? Look for the Full access badge in the API keys and Webhooks tables, or check Settings > Security.
Do my existing keys and webhooks change? No. The option is off by default. Existing credentials keep their current behavior until an admin turns Full access on.