By the end of this tutorial, you'll know how to retrieve Claap recording transcripts programmatically either in real time using webhooks or in bulk using the Claap API and choose the right method for your use case.

Manually downloading transcripts one by one doesn't scale. Programmatic retrieval lets you pipe transcript data directly into your CRM, data warehouse, or internal tooling automatically, as recordings are created or in bulk on demand. Whether you're building a post-call workflow or backfilling historical data, the right retrieval method saves significant manual effort.

Claap offers two methods for retrieving transcripts programmatically. Choose one based on your use case:

Work through the phase that matches your chosen method.

Use webhooks when you want transcript data delivered automatically every time a new recording is created or updated in your Claap workspace.

Follow the setup steps in Using Webhook Automations with Claap to connect a webhook endpoint to your Claap workspace.

Configuring the webhook connection is the foundation for receiving transcript data without it, Claap has no destination to send recording events.

Once your webhook is connected, Claap sends a notification to your endpoint for every new or updated recording in your workspace. Each notification includes the associated transcript data for that recording.

Test this by creating a new Claap recording and checking whether your endpoint receives the expected payload, including the transcript content.

Verify: Your endpoint should receive a webhook payload containing recording metadata and transcript data within a few seconds of a new recording being created.

In the webhook payload, locate the transcript data associated with each recording event. Use this data in your downstream system, for example, writing transcript text to a database or triggering a CRM update.

Understanding the payload structure before building your integration prevents rework later.

Important: Webhooks deliver transcript data for new and updated recordings only. Webhooks do not support bulk retrieval of existing recordings. If you need historical transcripts, use the Claap API.

Use the Claap API when you need to retrieve transcripts for multiple existing recordings at once for example, backfilling a data warehouse or running a one-time export.

The Claap API is not available on all workspaces by default. Before proceeding, confirm with your Claap admin that the API feature is enabled for your workspace.

This step prevents wasted setup time if the API is not yet available in your workspace.

Follow the authentication and connection steps in Using Claap's API to generate your API credentials and make your first authenticated request.

Establishing an authenticated connection is required before you can query any recording or transcript data.

With your API connection in place, use the Claap API to retrieve all recordings in your workspace along with their associated transcript data. The API supports bulk retrieval, so you can paginate through your full recording history in a single integration.

Bulk retrieval via the API is the only programmatic method that covers recordings created before your integration was set up.

Verify: Your API response should return a list of recordings, each including the associated transcript data. Confirm that transcript content is present in the response before building further logic on top of it.