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Companies Drawer: Access Contacts, Deals, Meetings, and Activity History in One Place

Written by Guillaume Rieu

Access to the Companies view is included with Business licences.

The Companies drawer gives teams a centralized account-level overview without requiring them to switch between multiple tabs, CRM tools, or meeting platforms. Instead of manually searching for customer information, users can instantly access the full history and current status of an account directly from the Companies view.

This creates a significantly faster workflow for:

  • Account management

  • Sales pipeline reviews

  • Customer call preparation

  • Internal collaboration

  • Revenue tracking

  • Stakeholder mapping

The Companies drawer is especially valuable before customer meetings because it provides immediate visibility into:

  • Who is involved in the account

  • Which deals are currently active

  • What conversations already happened

  • Which meetings are coming next

  • How the relationship evolved over time

By keeping all customer context in one place, teams can stay aligned and move faster without losing important information.

What is the Company drawer?

The Company drawer is a side panel that opens directly inside Claap when selecting a company from the Companies table.

It acts as a centralized workspace where teams can review customer information, relationships, meetings, and activities without leaving the page.

Instead of jumping between:

  • CRM tools

  • Meeting notes

  • Contact databases

  • Calendar systems

  • Email threads

everything is accessible from a single unified interface.

This helps teams maintain full account context during customer interactions and internal reviews.

How to open the Company drawer

From the Companies table:

  1. Go to the Companies view

  2. Click on any company row

  3. The Company drawer opens on the right side of the screen

The drawer opens instantly without navigating away from the current page, allowing users to continue browsing companies while reviewing account details.

This makes account research significantly faster and more fluid.

What you’ll find inside the Company drawer

Company header

At the top of the drawer, you’ll see the main company information.

This includes:

  • Company name

  • Company logo

  • Website domain

  • CRM shortcut buttons

  • “Open in HubSpot” action

The header helps users quickly confirm they are reviewing the correct account while providing fast access to external CRM systems when deeper edits are required.

Benefits

  • Quickly identify accounts visually

  • Access CRM records in one click

  • Reduce navigation time

  • Improve workflow efficiency

Contacts section

The Contacts section displays all people associated with the company.

Each contact appears as an interactive tile containing key contact information.

When you click on a contact:

  • A new tab opens

  • The Contact drawer automatically opens

This allows users to immediately review individual-level information without losing the company context.

Teams can use this section to:

  • Review stakeholder relationships

  • Identify decision-makers

  • Understand meeting participation

  • Navigate between contacts quickly

  • Access customer interaction history

Benefits

  • Quickly identify important stakeholders

  • Understand who attended meetings

  • Navigate accounts without losing context

  • Simplify customer research before calls

  • Improve handoffs between teams

Deals section

The Deals section displays all opportunities associated with the company.

Each deal appears as a clickable tile.

When selected:

  • A new tab opens

  • The Deal drawer automatically opens

This gives teams direct access to pipeline information and deal progression without needing to search inside the CRM.

Users can quickly understand:

  • Active opportunities

  • Deal stages

  • Revenue impact

  • Pipeline progression

  • Sales history

This is especially useful during:

  • Pipeline reviews

  • Forecast discussions

  • Customer calls

  • Internal account reviews

Benefits

  • Keep sales context centralized

  • Reduce CRM switching

  • Access opportunities faster

  • Connect conversations with revenue

  • Improve visibility across the sales cycle

Upcoming meetings

The Upcoming meetings section displays future scheduled meetings involving contacts linked to the company.

This gives teams immediate visibility into what conversations are happening next.

Users can quickly prepare for:

  • Customer calls

  • Renewals

  • Demos

  • Follow-up conversations

  • Internal preparation sessions

The section helps teams stay proactive by ensuring important meetings remain visible directly from the company profile.

Benefits

  • Never miss important customer meetings

  • Improve meeting preparation

  • Maintain continuity across conversations

  • Coordinate better internally

  • Stay proactive with account management

Activities timeline

The Activities section displays a chronological history of customer interactions.

Activities are organized from newest to oldest, helping teams quickly understand recent engagement.

The timeline may include:

  • Meetings

  • Emails

  • Customer interactions

  • Conversation history

  • Account activity updates

This gives users a complete overview of the relationship history without searching across multiple systems.

The timeline is particularly valuable before customer calls because it helps teams instantly understand:

  • What was discussed previously

  • Who participated

  • How active the account has been

  • What follow-ups already happened

Benefits

  • Understand account history instantly

  • Gain context before customer calls

  • Track engagement over time

  • Reduce internal information silos

  • Improve customer continuity

  • Align teams more effectively

How Teams Use the Company Drawer

Prepare for customer meetings faster

Before joining a customer call, teams can quickly review:

  • Recent activities

  • Upcoming meetings

  • Stakeholders involved

  • Active deals

This reduces preparation time while improving conversation quality.

Review account health during pipeline meetings

Managers and account owners can instantly assess:

  • Customer engagement

  • Deal progression

  • Meeting frequency

  • Team activity

without opening multiple tools.

Improve cross-functional collaboration

Customer context becomes easier to share across:

  • Sales

  • Customer Success

  • Support

  • Revenue Operations

Everyone works from the same centralized account view.

Reduce CRM dependency during daily workflows

Instead of spending time navigating complex CRM interfaces, teams can access the most relevant information directly inside Claap.

This creates a smoother and faster working experience.

Best practices

To get the most value from the Company drawer:

  • Review the activity timeline before every customer call

  • Use contact relationships to map stakeholders

  • Monitor upcoming meetings proactively

  • Cross-reference deals during pipeline reviews

  • Use CRM shortcuts only when deeper editing is needed

This helps maintain a streamlined workflow while keeping customer context centralized.

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