Access to the Companies view is included with Business licences. |
The Companies drawer gives teams a centralized account-level overview without requiring them to switch between multiple tabs, CRM tools, or meeting platforms. Instead of manually searching for customer information, users can instantly access the full history and current status of an account directly from the Companies view.
This creates a significantly faster workflow for:
Account management
Sales pipeline reviews
Customer call preparation
Internal collaboration
Revenue tracking
Stakeholder mapping
The Companies drawer is especially valuable before customer meetings because it provides immediate visibility into:
Who is involved in the account
Which deals are currently active
What conversations already happened
Which meetings are coming next
How the relationship evolved over time
By keeping all customer context in one place, teams can stay aligned and move faster without losing important information.
What is the Company drawer?
The Company drawer is a side panel that opens directly inside Claap when selecting a company from the Companies table.
It acts as a centralized workspace where teams can review customer information, relationships, meetings, and activities without leaving the page.
Instead of jumping between:
CRM tools
Meeting notes
Contact databases
Calendar systems
Email threads
everything is accessible from a single unified interface.
This helps teams maintain full account context during customer interactions and internal reviews.
How to open the Company drawer
From the Companies table:
Go to the Companies view
Click on any company row
The Company drawer opens on the right side of the screen
The drawer opens instantly without navigating away from the current page, allowing users to continue browsing companies while reviewing account details.
This makes account research significantly faster and more fluid.
What you’ll find inside the Company drawer
Company header
At the top of the drawer, you’ll see the main company information.
This includes:
Company name
Company logo
Website domain
CRM shortcut buttons
“Open in HubSpot” action
The header helps users quickly confirm they are reviewing the correct account while providing fast access to external CRM systems when deeper edits are required.
Benefits
Quickly identify accounts visually
Access CRM records in one click
Reduce navigation time
Improve workflow efficiency
Contacts section
The Contacts section displays all people associated with the company.
Each contact appears as an interactive tile containing key contact information.
When you click on a contact:
A new tab opens
The Contact drawer automatically opens
This allows users to immediately review individual-level information without losing the company context.
Teams can use this section to:
Review stakeholder relationships
Identify decision-makers
Understand meeting participation
Navigate between contacts quickly
Access customer interaction history
Benefits
Quickly identify important stakeholders
Understand who attended meetings
Navigate accounts without losing context
Simplify customer research before calls
Improve handoffs between teams
Deals section
The Deals section displays all opportunities associated with the company.
Each deal appears as a clickable tile.
When selected:
A new tab opens
The Deal drawer automatically opens
This gives teams direct access to pipeline information and deal progression without needing to search inside the CRM.
Users can quickly understand:
Active opportunities
Deal stages
Revenue impact
Pipeline progression
Sales history
This is especially useful during:
Pipeline reviews
Forecast discussions
Customer calls
Internal account reviews
Benefits
Keep sales context centralized
Reduce CRM switching
Access opportunities faster
Connect conversations with revenue
Improve visibility across the sales cycle
Upcoming meetings
The Upcoming meetings section displays future scheduled meetings involving contacts linked to the company.
This gives teams immediate visibility into what conversations are happening next.
Users can quickly prepare for:
Customer calls
Renewals
Demos
Follow-up conversations
Internal preparation sessions
The section helps teams stay proactive by ensuring important meetings remain visible directly from the company profile.
Benefits
Never miss important customer meetings
Improve meeting preparation
Maintain continuity across conversations
Coordinate better internally
Stay proactive with account management
Activities timeline
The Activities section displays a chronological history of customer interactions.
Activities are organized from newest to oldest, helping teams quickly understand recent engagement.
The timeline may include:
Meetings
Emails
Customer interactions
Conversation history
Account activity updates
This gives users a complete overview of the relationship history without searching across multiple systems.
The timeline is particularly valuable before customer calls because it helps teams instantly understand:
What was discussed previously
Who participated
How active the account has been
What follow-ups already happened
Benefits
Understand account history instantly
Gain context before customer calls
Track engagement over time
Reduce internal information silos
Improve customer continuity
Align teams more effectively
How Teams Use the Company Drawer
Prepare for customer meetings faster
Before joining a customer call, teams can quickly review:
Recent activities
Upcoming meetings
Stakeholders involved
Active deals
This reduces preparation time while improving conversation quality.
Review account health during pipeline meetings
Managers and account owners can instantly assess:
Customer engagement
Deal progression
Meeting frequency
Team activity
without opening multiple tools.
Improve cross-functional collaboration
Customer context becomes easier to share across:
Sales
Customer Success
Support
Revenue Operations
Everyone works from the same centralized account view.
Reduce CRM dependency during daily workflows
Instead of spending time navigating complex CRM interfaces, teams can access the most relevant information directly inside Claap.
This creates a smoother and faster working experience.
Best practices
To get the most value from the Company drawer:
Review the activity timeline before every customer call
Use contact relationships to map stakeholders
Monitor upcoming meetings proactively
Cross-reference deals during pipeline reviews
Use CRM shortcuts only when deeper editing is needed
This helps maintain a streamlined workflow while keeping customer context centralized.

