You can cancel your Claap paid subscription at any time. When you do, the changes will take effect at the end of your billing period.
How to cancel your subscription
Open your Workspace Settings
Open the Plans & Licenses tab
Click on the "
..." menuClick on
Cancel subscription
What happens once you cancel your subscription?
Your subscription will no longer renew at the end of your billing cycle. On that day, a few things will happen:
Your workspace will move to a Free plan
All workspace members will be migrated to a Basic license
All workspace members will be moved to an Owner role
Workspace members who have exceed the recording limits included in the Basic license will not be able to create a new recording.
All workspace members will lose access to all paid premium features included in Pro and Business licenses
Your previously created content will remain accessible
Note: you can continue to use Claap and workspace members can benefit from premium features until the end of your billing cycle.
How does cancelling your subscription affect other workspace members?
All workspace members will remain in the workspace. However, they will be limited to the recording capabilities and features included in the free Basic license once the subscription is effectively cancelled.
How to reactivate a cancelled subscription
After you've cancelled your subscription, you will still have the opportunity to reactivate it until the last day of your current billing cycle.
To reactivate your subscription:
Open your Workspace Settings
Open the Plans & Licenses tab
Click on
Reactivate
💡Still got questions? Don't be shy — Ask the Community or get in touch with Claap support, we're here to help!