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I can't see my colleague's video in my Library

Understand how folder and recording permissions work so you always know why content is or isn't visible in your workspace.

  • Not sure why your coworker's video isn't appearing in your Library?

  • Or why they can't see your latest meeting recording?

  • You have the same license and role as your colleague and wonder why they can see more videos than you?

Here are a few tips to help you ensure videos are visible when and where they should be and can be accessed by the desired workspace members.

What recordings or folders can I see in my Library?

Folders

The following folders will appear in your Library:

  • Folders which allow access to all workspace members, and

  • Private folders of which you are a member

Folders which allow access to all workspace members

In a folder, click on Share in the header bar, and choose one of Full access, Can comment, or Can view next to the permission "Everyone at ...":

This will cause this folder to appear in the lateral bar of all members of the workspace, and workspace members will have the selected access level in that folder. All videos added to this folder will inherit its Share settings.

Private folders of which you are member

Some folders can be made private to a specific set of workspace members. Only these workspace members will see the folder displayed in their Library.

To make a folder private:

  1. Click on Share in the header bar

  2. Choose No access next to the permission "Everyone at ..." and confirm in the confirmation popup:

  3. Add workspace members who should be able to see this folder in their Library by entering their name or email in the "Add people or emails" field. Select the appropriate access level for each member you add

  4. Once your folder is private, you will notice a 🔒 icon next to the folder name in the header bar. You will also notice that icon in your Library:

Recordings

Similarly to folders, the recordings which appear in your Library are either:

  • Recordings present in a folder which you have access to, or

  • Recordings where you were explicitly invited

Recordings present in a folder which you have access to

Any recording which is part of a folder which appears in your Library (as described in the previous section) will be visible and accessible to you when accessing the folder.

Recordings where you were explicitly invited

You can be member of a recording with one of 3 access permissions: Full access, Can comment, or Can view


In the example below, the recording is private to all workspace members (see (1) the No access setting), but is accessible with a different set of permissions to two specific workspace members (see (2) one Full access and one Can comment). These two workspace members will see this recording in their Library, the others will not.

Note that as an author of a recording you will automatically be added as a Full access member to your recording.

💡 If you are invited to a recording but that recording is not in a folder, the recording will appear in the Shared with me tab of your Library.

Why am I not seeing the same recordings as my colleague?

Keep in mind that the folders and videos you see are specific to you. Another workspace member may not necessarily see the same set of folders and videos, as that will depend on their respective settings.

Note that the role or license of a workspace member does not have any influence on the videos they can access. Access is exclusively determined by permissions set on the recording or folder. In particular, this means that an Admin role does not necessarily have access to all recordings in the workspace.

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