Problem Description
When you click the "Edit in email app" button in Claap's AI Follow-up feature, nothing happens or your email application doesn't open. This feature is designed to open your default email application (such as Gmail, Outlook, or Apple Mail) with the generated email draft.
Why This Happens
This issue typically occurs when your browser has blocked your email application from handling email protocols (mailto links).
Solution Steps
Step 1: Check Your Protocol Handlers in Chrome
Open Google Chrome
In the address bar, type:
chrome://settings/handlers
Press Enter to access the Protocol Handlers settings
Look for any email-related entries in the list
Step 2: Remove Blocked Email Handlers
If you see your email provider (like Gmail) listed under the section "Not allowed to handle protocols", click the X next to it to remove the entry
Step 3: Re-authorize Your Email Provider
Open a new tab and navigate to your email provider (e.g., gmail.com)
Refresh the page completely
Look for a protocol handler icon in the address bar (usually appears as a small computer or link icon)
Click on this icon when it appears:
Select "Allow" and confirm your choice" when prompted to let your email provider handle email links
Step 4: Test the Feature
Return to Claap
Navigate to the content you want to share via email
Click the "Edit in email app" button
Your default email application should now open with the pre-filled content
Alternative Solutions
If You're Using a Different Browser
The steps above are specific to Google Chrome. For other browsers:
Firefox: Go to Settings > General > Applications and check your mailto settings
Safari: Go to Safari > Preferences > Websites > Pop-up Windows and ensure your email provider isn't blocked
Edge: Go to Settings > Default browser > Protocol handlers
If You're Using a Different Operating System
macOS: Check your default email app in System Preferences > General > Default email reader
Linux: Check your default applications in your system settings
System Requirements
This feature works on:
Browsers: Chrome, Firefox, Safari, Edge (latest versions)
Operating Systems: Windows, macOS, Linux
Email Providers: Gmail, Outlook, Yahoo Mail, Apple Mail, and other major providers
Still Having Issues?
If the "Edit in email app" button still doesn't work after following these steps:
Check your default email app: Ensure you have a default email application set in your operating system settings
Restart your browser: Close and reopen your browser completely
Clear browser cache: Clear your browser's cache and cookies for both Claap and your email provider
Try a different browser: Test the feature in an alternative browser to isolate the issue
If none of these solutions work, please contact our support team at support@claap.io with the following information:
Your operating system and version
Your browser and version
Your preferred email provider
A screenshot of your Chrome protocol handlers settings
This will help us provide more targeted assistance for your specific setup.