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"Edit in email App" Button Not Working

Marta Connor avatar
Written by Marta Connor
Updated over 3 weeks ago

Problem Description

When you click the "Edit in email app" button in Claap's AI Follow-up feature, nothing happens or your email application doesn't open. This feature is designed to open your default email application (such as Gmail, Outlook, or Apple Mail) with the generated email draft.

Why This Happens

This issue typically occurs when your browser has blocked your email application from handling email protocols (mailto links).

Solution Steps

Step 1: Check Your Protocol Handlers in Chrome

  1. Open Google Chrome

  2. In the address bar, type: chrome://settings/handlers

  3. Press Enter to access the Protocol Handlers settings

  4. Look for any email-related entries in the list

Step 2: Remove Blocked Email Handlers

If you see your email provider (like Gmail) listed under the section "Not allowed to handle protocols", click the X next to it to remove the entry

Step 3: Re-authorize Your Email Provider

  1. Open a new tab and navigate to your email provider (e.g., gmail.com)

  2. Refresh the page completely

  3. Look for a protocol handler icon in the address bar (usually appears as a small computer or link icon)

  4. Click on this icon when it appears:

  5. Select "Allow" and confirm your choice" when prompted to let your email provider handle email links

Step 4: Test the Feature

  1. Return to Claap

  2. Navigate to the content you want to share via email

  3. Click the "Edit in email app" button

  4. Your default email application should now open with the pre-filled content

Alternative Solutions

If You're Using a Different Browser

The steps above are specific to Google Chrome. For other browsers:

  • Firefox: Go to Settings > General > Applications and check your mailto settings

  • Safari: Go to Safari > Preferences > Websites > Pop-up Windows and ensure your email provider isn't blocked

  • Edge: Go to Settings > Default browser > Protocol handlers

If You're Using a Different Operating System

  • macOS: Check your default email app in System Preferences > General > Default email reader

  • Linux: Check your default applications in your system settings

System Requirements

This feature works on:

  • Browsers: Chrome, Firefox, Safari, Edge (latest versions)

  • Operating Systems: Windows, macOS, Linux

  • Email Providers: Gmail, Outlook, Yahoo Mail, Apple Mail, and other major providers

Still Having Issues?

If the "Edit in email app" button still doesn't work after following these steps:

  1. Check your default email app: Ensure you have a default email application set in your operating system settings

  2. Restart your browser: Close and reopen your browser completely

  3. Clear browser cache: Clear your browser's cache and cookies for both Claap and your email provider

  4. Try a different browser: Test the feature in an alternative browser to isolate the issue

If none of these solutions work, please contact our support team at support@claap.io with the following information:

  • Your operating system and version

  • Your browser and version

  • Your preferred email provider

  • A screenshot of your Chrome protocol handlers settings

This will help us provide more targeted assistance for your specific setup.

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