Once a meeting is recorded, it gets its own page in Claap. That page is not just a video player. It is where you read what happened, pull out what matters, act on it, and bring other people in.
Here is every part of it.
The page, zone by zone
Zone | Where | What it is for |
Player | Centre | Watch, jump between chapters, change speed |
Tabs | Under the player | Overview, Insights, Transcript, Coaching |
Action bar | Under the tabs | Follow-up email, ClaapAgent, CRM |
Speaker breakdown | Bottom | Who talked, and for how long |
Comments | Right panel | Discuss the call with your team |
Two more controls sit in the top right: Share, and the ... menu.
Watch the recording
Chapters. Claap splits the recording into chapters. The pill above the player shows the one you are in. Click it to open the full list and jump straight to any section, instead of scrubbing through the timeline.
Playback speed. The control on the player shows the total duration and the current speed. Click 1.0x to speed the recording up or slow it down.
Language. The flag next to the meeting title shows the language Claap detected. Transcription, summary and insights all follow it.
The four tabs
Overview : the summary of the call. This is the default tab, and for most people the only one they open. You can shape what it contains: see Customise the content of your meeting overview.
Insights : your AI Fields for this recording: budget, next steps, competitor mentioned, and whatever else you configured. This is the structured extraction, as opposed to the narrative summary in Overview.
Transcript : the full text of what was said, speaker by speaker, timestamped. Click any line to jump the player to that moment. Use it when you need the exact wording rather than a summary.
Coaching : call scoring and rep feedback based on the recording.
š” If the Coaching tab is greyed out on your recording, contact our Support Team at support@claap.io and we will check your setup. |
Act on the call
Three actions sit directly under the tabs.
Generate email follow up : drafts a follow-up email from the content of the recording. You can adjust the tone, length, format and language before sending, and open it in your own mail client. Full detail in Using AI Follow-up Emails.
ClaapAgent : ask questions about this specific call in plain language, instead of rewatching it.
Send to CRM : pushes the meeting summary and the enriched fields to HubSpot or Salesforce. If automatic enrichment is enabled, this happens on its own. Use the button to push manually, or to push again after editing the summary.
The two icons on the right of that row let you share and copy the content of the tab you are on.
See who talked
Below the action bar, Claap breaks down speaking time per participant: total time, share of the conversation, and a timeline showing when each person spoke.
This is the fastest way to spot a call where the rep talked over the customer, or a discovery where the prospect barely said a word.
Comment and collaborate
| The right-hand panel is a discussion thread attached to the recording.
Comments are how a call gets reviewed without a meeting about the meeting. |
Share the recording
Click Share in the top right.
Invite people. Add individual people, email addresses, or a whole team. Edit the invitation message before sending. They get access to the recording page itself, with the tabs and the comments.
Share public link. Generates a link that works without a Claap account. Use it for people outside your workspace.
Two extra options at the bottom of the modal:
Share video at 00:00 : tick it and set a timestamp to open the recording at a specific moment rather than at the beginning. Ideal when you only want someone to watch one exchange.
Embed : get an embed code to drop the recording into another tool.
The link icon next to the Share button copies the link in one click. Keyboard shortcut: āL.
Everything in the ... menu
Action | What it does |
Change notifications | Choose what you get notified about on this recording |
Change page layout | Rearrange the meeting page |
Refresh AI notes | Regenerate the AI notes for this recording |
Edit video | Trim the recording |
Copy link | Copy the link to the recording |
Copy transcript | Copy the full transcript to your clipboard |
Download | Download the recording as a file |
Duplicate | Create a copy of the recording |
Add to folder | File the recording into a folder |
Move to Trash | Delete the recording |
Frequently asked
Where do I change what the Overview contains?
Not on this page. The Overview reflects the AI Fields you configured, so that is where the change belongs. See Customise the content of your meeting overview.
What is the difference between Overview and Insights?
Overview is the narrative summary of the call. Insights is the structured extraction: one value per AI Field. Same recording, two ways of reading it.
Can I share just one moment instead of the whole call?
Yes. In the Share modal, tick Share video at 00:00 and set the timestamp.
Can someone without a Claap account watch the recording?
Yes, with a public link. Bear in mind that visibility also depends on the folder the recording sits in: a public link set at folder level applies to everything inside it.
How do I get the transcript out of Claap? ... ā Copy transcript puts the full text on your clipboard. To get the video file itself, use Download.
š” Still got questions? Contact our Support Team at support@claap.io.