At Claap, we believe in fair and straightforward billing and want to make your billing more predictable.
Overall, we invoice you for the total number of paid licenses available in your workspace, regardless of whether they are assigned to a specific workspace member or not. These premium licenses will be available throughout your billing period, giving you the flexibility to reassign them to different workspace members while maintaining predictable costs. Unused licenses will be removed at your next renewal.
Claap’s billing system ensures accurate invoicing by automatically adjusting charges to reflect workspace actions such as assigning licenses to members or upgrading subscription tiers. This automation helps maintain predictable billing for all active licenses within your chosen billing cycle.
Adding new paid licenses to your workspace
If all your premium licenses are filled by current workspace members, assigning new paid licenses to additional workspace members will increase your total paid licenses count and corresponding invoice. You will only be charged the prorated amount for the remaining billing period when adding a new paid license. Your billing frequency, monthly or annual, will remain unchanged.
For mid-term upgrades, Claap automatically calculates and applies prorated adjustments to your invoice. This includes credits for remaining time on lower-tier licenses and charges for the remaining time on upgraded licenses, ensuring fairness and accuracy in billing. For example, upgrading from Pro to Business mid-subscription will reflect these adjustments seamlessly.
Reassigning and swapping licenses
To reassign a paid license from one member to another, adjust the licenses in the Members settings for each user as needed. You can perform these changes in any order—for example, upgrade user B to a paid license first, then downgrade user A to free, or vice versa. Our billing system processes changes after a few minutes and only charges for the final license configuration, so you won't be charged extra during brief overlaps when swapping licenses.
This action-driven billing mechanism ensures that all changes are seamlessly adjusted on your invoice without requiring manual intervention, ensuring that you only pay for what is actively used.
Note: If your workspace has only one paid license and you try to remove it from a member before assigning it to another, you'll see an error. In this case, first assign the paid license to the new user, then remove it from the original user.
Downgrading and removing members from your workspace
You can downgrade workspace members to a free Basic license or remove members from your workspace at any time, freeing up the paid licenses that were assigned to them. During your current billing period, you can assign these available paid licenses to any workspace member at no additional cost.
Removing paid licenses from your workspace
If there are unassigned paid licenses at renewal, we will adjust the number of licenses down in your next invoice to match the number of paid licenses actually assigned to workspace members.
Checking for available and unassigned paid licenses
At any time, you can see whether your workspace has some available paid licenses which are unassigned to workspace members. Open your Workspace settings and check the Billing tab. If you have some unused licenses, an information banner will be shown indicating how many licenses of each kind you can still assign:
Cancelling your subscription
You can cancel your subscription at any time by following the steps detailed in Cancelling your subscription.
Updating your billing details and payment method
You can update your billing information (email, street address, Tax ID) at any time. You can also update or add a payment method. Simply follow these steps:
Access your workspace settings
Select Billing
Click on Manage billing settings
Navigate to Billing Information or Payment Method
Accessing your past invoices
You can access your past invoices at any time. Simply follow these steps:
Access your workspace settings
Select Billing
Click on Manage billing settings
Navigate to Invoice History