At Claap, we believe in fair and transparent billing. The goal: zero bad surprises on your invoice. |
The Basics
You are billed for the total number of paid licenses available in your workspace, whether they are assigned or not. These licenses remain available throughout the billing period you can freely reassign them to different members.
When a Pro or Business license is removed from a user, it remains available for reassignment until the end of the current cycle. If it is not reassigned before renewal, it is automatically removed from your invoice.
Good news: you never pay for an unused license beyond the current period.
Adding new paid licenses
If all your licenses are already assigned and you add new ones, your total number of licenses increases as does your invoice. You only pay the prorated amount for the remaining duration of the current period.
For mid-period upgrades (e.g. Pro > Business), Claap automatically calculates the adjustments: credits for the remaining time on the old license, charges for the remaining time on the new one.
Your billing frequency (monthly or annual) remains unchanged when adding a license.
Reassigning and swapping licenses
To transfer a license from one member to another, adjust the licenses in the Members settings for each user. You can make the changes in any order.
The billing system processes changes after a few minutes and only charges for the final configuration. Brief overlaps during a swap are not counted.
If your workspace has only one paid license and you try to remove it before assigning another one, you will see an error. In that case: first assign the license to the new user, then remove it from the original user.
Downgrading or removing a member
You can at any time downgrade a member to a free Basic license, or remove them from the workspace.
This frees up their paid license, which you can reassign to any other member during the current period at no additional cost.
Recordings associated with a downgraded license are not deleted. All your content remains accessible.
Removing paid licenses
If paid licenses are unassigned at renewal, Claap automatically adjusts your next invoice to reflect only the licenses actually assigned to workspace members.
Checking your available licenses
At any time, you can see whether your workspace contains unassigned paid licenses. An information banner is displayed in the Billing tab showing the number of available licenses by type.
Open your Workspace settings
Go to the Billing tab
Check the available licenses banner
Cancelling your subscription
You can cancel your subscription at any time by following the steps described in the article Cancelling your subscription.
Updating your billing information
You can update your billing information (email, address, tax ID) and your payment method at any time.
Access your workspace settings
Select Billing
Click on Manage billing settings
Navigate to Billing Information or Payment Method
Cancelling your subscription
You can cancel your subscription at any time by following the steps detailed in Cancelling your subscription.
Updating your billing details and payment method
You can update your billing information (email, street address, Tax ID) at any time. You can also update or add a payment method. Simply follow these steps:
Access your workspace settings
Select Billing
Click on Manage billing settings
Navigate to Billing Information or Payment Method
Accessing your past invoices
You can access your past invoices at any time. Simply follow these steps:
Access your workspace settings
Select Billing
Click on Manage billing settings
Navigate to Invoice History