Sometimes when clicking on the Chrome Extension to start a recording you may be faced with a "Oops, you seem to be offline" message, even though you are certain to be connected to the internet:
Several reasons can cause this, but one of the most common ones is due to missing permissions granted to the Claap Extension. Below are the steps to fix this.
Enable the Claap Extension on all sites
If you are seeing this warning message, please check the following settings are properly set:
Right-click on the Claap Extension icon in the Chrome bar
Click on the entry
This Can Read and Change Site DataVerify that
On All Sitesis checkedReload your page
In case this is already correctly configured and you are certain to have an internet connection, please reach out to our Support team so they can help troubleshoot your specific situation.