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How to delete and restore your content

Managing your recordings: how to delete and recover content with Trash

Marta Connor avatar
Written by Marta Connor
Updated today

Claap's Trash feature provides a safety net when deleting recordings, giving you 30 days to recover content before it's permanently removed. This article explains how to move recordings to trash, recover them, and permanently delete content when needed.

Moving Recordings to Trash

From Individual Recordings

To move a recording to Trash:

  1. Navigate to the recording you want to delete

  2. Click the options menu "..." on the recording page

  3. Select "Move to Trash"

From Channel Deletion

When you delete an entire channel, all recordings within that channel are automatically moved to Trash:

  1. Go to the channel you want to delete

  2. Click the options menu "..."

  3. Select "Delete channel"

Important: When deleting a channel, all channel information, including its title and description, saved views, and automation configurations, are permanently and immediately deleted upon confirmation. Only the recordings are moved to Trash for potential recovery.

What happens when you move a recording to Trash?

  • The recording becomes inaccessible to all users

  • The recording disappears from global search results

  • The recording is removed from its channel (if it was in one)

  • The recording can no longer be references anywhere

  • After 30 days, the recording is permanently deleted and can no longer be recovered

Accessing Your Trash

To view and manage your deleted recordings:

  1. Navigate to your Library

  2. Click the "Trash" tab

In the Trash section, you'll see a reminder that recordings remain in trash for 30 days before automatic permanent deletion.

Who can see recordings in Trash?

The Trash section shows all deleted recordings from across your workspace, not just recordings you personally deleted. This means you'll see:

  • Recordings you moved to Trash yourself

  • Recordings other team members moved to Trash

  • Recordings that were moved to Trash when channels were deleted by others

However you can only see recordings in Trash that you originally had access to based on recording or inherited permissions from the recording's channel.

What this means:

  • If you had access to a recording before it was deleted, you'll see it in Trash unless you no longer have access to the channel it was in

  • If you didn't have permission to view a recording originally, you won't see it in Trash even if it's been deleted

  • Your ability to restore recordings depends on your original permissions

Recovering Recordings from Trash

Restoring Recordings

To restore a recording from trash:

  1. Go to Library > Trash

  2. Find the recording you want to restore

  3. Click the options menu "..." on the recording tile

  4. Select "Restore"

What happens when you restore a recording:

  • The recording returns to its previous state

  • It's moved back to its original channel if the channel still exists, otherwise it is restored without being assigned to a channel

  • The recording becomes searchable and accessible again

  • All original permissions are maintained

  • Users who previously had access can access it again

Permanently Deleting Recordings

Manual Permanent Deletion

To permanently delete a recording before the 30-day period expires:

  1. Go to Library > Trash

  2. Find the recording you want to permanently delete

  3. Click the options menu "..." on the recording tile

  4. Select "Permanently delete"

❗ Permanent deletion of a recording is immediate and cannot be undone. The recording and all associated resources are completely removed. Not even Claap Support will be able to recover a permanently deleted recording.

Automatic Deletion

Recordings automatically become permanently deleted after 30 days in Trash. After this period:

  • The recordings cannot be recovered

  • All associated resources are completely removed

  • This process is automatic and cannot be stopped

Important Notes

  • Workspace visibility: Trash shows all deleted recordings from your workspace that you had access to

  • Permissions are preserved: When you restore a recording, all original access permissions remain intact

  • Search visibility: Trashed recordings don't appear in search results until restored

  • Channel relationships: Restored recordings return to their original channels unless those channels no longer exist

  • 30-day limit: Always remember that Trash is temporary storage—plan your recovery actions accordingly

Troubleshooting

Can't find a recording in Trash?

  • Check if it was permanently deleted by someone with access

  • Verify you have the necessary permissions to view the recording

  • Confirm you originally had access to the recording before it was deleted

Restored recording isn't in the expected channel?

  • The original channel may have been deleted

  • You may no longer have access to the original channel

  • Check your private recordings or create a new channel assignment

See recordings you didn't delete?

  • This is normal—Trash shows all deleted workspace recordings you have permission to view

  • Other team members may have deleted recordings you previously had access to

Can I still recover a recording after I deleted it permanently?

No! Unfortunately, after deleting a recording permanently, even the Claap Support team will be unable to restore it.

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