A video stuck in processing will look like this:
What can you do?
If your video has not processed after 10 minutes, follow the instructions on this claap video if your recording was done with the Chrome Extension.
Notes:
It's important that you copy the
blob:httpurl entirely and paste that in the same browserThis workaround only work when the recording has been done on the extension
Processing speed
Sometimes your video may just be taking a little longer than usual to be processed. The processing speed depends on several factors:
Duration of your video, longer videos will take longer to process.
Your Internet upload speed
Your Internet connection — make sure you're connected to a stable internet connection. If you experienced an interruption while recording (wifi or internet dropout) or during processing, your video may not upload with success.
Load on our system -- occasionally our systems may be handling an unusual amount of traffic or videos to process, and this could temporarily affect the processing speed of your recording.
Contacting support
In all cases, if you are unable to access your recording because it appears stuck in processing, you can contact Claap support:
By email at support@claap.io
With the live chat available in Help & Support:
Click on
or type '?' anywhere in the appSelect "Message support" in the Help & Support popup:
💡Still got questions? Don't be shy — Ask the Community or get in touch with Claap support, we're here to help!