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Claap x Aircall integration
Claap x Aircall integration
Thomas Hernandez avatar
Written by Thomas Hernandez
Updated over a month ago

Overview

The Claap x Aircall integration allows you to import your Aircall conversations into Claap. Claap will then transcribe the call, automatically generate meeting notes, sync them with your CRM, and give you access to key insights.

Turn on Aircall Integration

Before being able to import your calls from Aircall, you will need to connect your Aircall account with your Claap account:

  1. Login to your Claap account

  2. Click on the Workspace Logo and then on Settings

  3. Click on View all integrations

  4. In the Apps & Integrations window click on the Aircall tile:

  5. Click on "Connect":

  6. Log in through Aircall's authentication with the same email account you used to log into Claap

  7. Select which Aircall numbers should be linked to this integration

  8. A success message should be shown, as below:

    That's it, at this point, you have connected your Aircall account with your Claap account.

  9. The Aircall integration tile should now show a green check in Apps & Integrations:

Configure Aircall with auto recording

In order for calls to be imported, you or your admin need to ensure your Aircall number is set to record incoming and/or outgoing calls automatically.

  1. Connect to your Aircall Dashboard

  2. Click on Numbers

  3. Select the number for which you want to import calls into Claap

  4. Click on the Settings tab

  5. In the Call Recording section, toggle to ON the setting Start recording automatically for Incoming calls and/or Outgoing calls, depending on your needs.

You can also choose to enable the setting Allow the user to start recording in addition to or instead of the automatic recording.

⚠️ Calls which are not recorded in Aircall will not be imported into Claap.

How it works

Once the integration is connected, anytime you have a recorded conversation on Aircall it will be imported into Claap within a few minutes after the end of your call.

Your call will appear among your meetings in your Library :

After being processed, the recording will have its transcript available and automatic summary generated, as any other meeting recording.

On the recording page, below the video you will find a link named Aircall conversation which points to the Aircall page for this conversation:

Synchronize Aircall conversations with your CRM

💡 CRM sync will automatically be triggered if you have a CRM connected to Claap and if your contact's information in Aircall has correct email information which can be matched with the contact details in your CRM.

For some information about how to sync directly between your HubSpot CRM and Aircall, we recommend to check out this external article: Connect Aircall and HubSpot via Data Sync by HubSpot

Disconnect the Claap x Aircall integration

In order to disconnect Aircall from your Claap workspace, you need to disconnect the integration directly from the Integrations page in your Aircall Dashboard.

  1. Connect to your Aircall Dashboard

  2. Click on Integrations & API

  3. Click on the My integrations tab

  4. Click on the Claap integration among the listed integrations

  5. In the Claap integration page, click on Delete integration

💡 You can access the Integrations & API page in your Aircall Dashboard directly with this link: https://dashboard.aircall.io/integrations/connected-integrations

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