Overview
Get a full breakdown of your most important call data metrics, filter them by specific people or companies, and compare them with your team’s average. Then check out Interactions metrics to unlock hidden insights behind why you win (or lose) deals.
💡 For a 2-minute overview of Analytics, head over to this video tutorial on Claap:
How to access the Analytics page
To navigate to the Analytics page, just click on Analytics in the lateral bar of your Claap workspace:
Understanding the Activity metrics
On the Analytics page, the Activity tab will show you a full breakdown of your most important call data metrics across your entire team:
Meeting duration: Average duration of a meeting
Weekly meeting volume: Average number of meetings per week
Weekly time in meetings: Average time each team member spends on meetings per week
Total meeting volume: Total number of meetings each team member had in the selected period
Total time in meetings: Total time spent on calls during the selected period
For each metric, several numbers are shown:
The Member metric (displayed next to the member's name)
The Team average (displayed as a vertical bar)
The overall average across all meetings (displayed as the title of the metric tab)
Analyzing your performance with Interactions metrics
Check out the Interactions tab to unlock hidden insights behind why you win (or lose) deals. Colour-coded data shows where you’ve got problems and allows you to set the benchmark for the rest of your team.
The Interactions tab will display the following insights:
Talk / Listen ratio: Average percentage of time team spends talking versus listening during their meetings
Longest monologue: Average duration of the longest uninterrupted speaking period by team members during their meetings
Longest user story: Average duration of the longest uninterrupted speaking period by customers during meetings
Interactivity score: Average frequency of conversation switches between team members and customers during meetings
Patience: Average time team members wait before speaking after a customer finishes talking
Question rate: Average number of questions team members ask per hour during meetings
As in the Activity tab, for each metric several numbers are shown:
The Member metric (displayed next to the member's name)
The Team average (displayed as a vertical bar)
The overall average across all meetings (displayed as the title of the metric tab)
Using filters to narrow down on specific metrics
The Activity and Interactions pages both allow you to user filters to exclude/include specific meetings in your metrics. Filters include people, companies, channels, labels, or dates.
For example, with the date filter, summarize your calls from the past month or quarter to see the bigger picture and make sure your quarterly targets are getting hit: